227 - Navigating Startup Uncertainty With Product and Pricing Research (Taylor Jennings, UX Research at Chili Piper)

Taylor Jennings is lead UX Researcher at Chili Piper. Chili Piper is your all-in-one Demand Conversion Platform. The only solution that consolidates Chat, Routing, and Scheduling all in one platform. They've raised $54.4M.

Here’s what we cover:

How do you incorporate customer research at Chili Piper;

Product research and goals with this research;

Pricing research, goals with this research, how you actually did this in the weeds;

How have you actually used the research insights;

What are your challenges with customer research.

Taylor on LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.linkedin.com/in/taylorjennings1

Chili Piper: ⁠www.chilipiper.com

For more content, subscribe to Building With Buyers on Apple or Spotify or wherever you like to listen, and don't forget to leave a review if you're lovin' the show.

Music by my talented daughter.

Anna on LinkedIn: ⁠⁠⁠⁠⁠⁠⁠www.linkedin.com/in/annafurmanov⁠⁠⁠⁠⁠⁠⁠

Website: ⁠⁠⁠⁠⁠⁠⁠furmanovmarketing.com