227 - Navigating Startup Uncertainty With Product and Pricing Research (Taylor Jennings, UX Research at Chili Piper)
Taylor Jennings is lead UX Researcher at Chili Piper. Chili Piper is your all-in-one Demand Conversion Platform. The only solution that consolidates Chat, Routing, and Scheduling all in one platform. They've raised $54.4M.
Here’s what we cover:
How do you incorporate customer research at Chili Piper;
Product research and goals with this research;
Pricing research, goals with this research, how you actually did this in the weeds;
How have you actually used the research insights;
What are your challenges with customer research.
Taylor on LinkedIn: www.linkedin.com/in/taylorjennings1
Chili Piper: www.chilipiper.com
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Anna on LinkedIn: www.linkedin.com/in/annafurmanov
Website: furmanovmarketing.com
