Nov. 12, 2025

262 - We Brought Our Customer Into Our Strategy Meeting (Jess Cook, Vector)

262 - We Brought Our Customer Into Our Strategy Meeting (Jess Cook, Vector)

Jess Cook is Head of Marketing at Vector. Vector is the only way to build ad audiences by name. Contact-based ads platform so your ads reach the right people (those that want to buy).


Here’s what we cover:

  • 02:39 Understanding Vector's (new!) Positioning

    05:30 Customer-Centric Growth Strategies

    08:16 Repositioning and Messaging Evolution

    11:04 Incorporating Customer Feedback and why we brought our customer into our strategic company meeting

    14:05 The Role of Research in Marketing

    16:37 Building Ad Audiences by Name

    19:18 Our Creative Process Behind the Brand

    22:09 On Launching the Podcast with the CEO - we fly down to Florida and film in the studio

    26:47 Focused growth channels

    28:04 Creativity that stems from customer research and insights

    30:42 Sabrina Carpenter's hairbrush microphone

    34:06 My favorite customer interview question

    38:30 Customer marketing plays at Vector

    41:46 Our influencer marketing experiment results

    46:47 Leveraging AI in Marketing

    51:11 Innovative SEO Strategies we're using